Refund Policy

Totten Training Cancellation policy

The transfer/cancellation policy is similar to USAW.   One option is to transfer the credit for no charge to the next course available to you (for any additional transfers after that, there is a 25% of the cost of the course selected).   Another option is to cancel altogether for a cancellation fee per course, price dependent on the course selected.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

How the money will be refunded if a refund is approved:

If you have paid using your credit card – the money will be transferred back to your payment method account (such as Paypal) within 5 business days after approval.  If you paid using a check or money order, your refund will be returned to you by check.

Real Time Web Analytics